We hope you love your Levi Strauss & Co. product, however if you’re not completely satisfied, you can return merchandise within 60 days of purchase at no additional charge.
There are two ways to make your Levi.com return:
- Use the prepaid, pre-addressed shipping label included with your order to ship your return.
- If you no longer have your return label, please reach out to our team at 1.888.501.5384 and they will be more than happy to assist you.
- Return to any Levi's® Retail Store, along with your original packing slip and/or a copy of your Shipping Confirmation email or online purchase receipt.
- Items returned without a receipt are eligible for store credit only.
- Items purchased using PayPal™ will be refunded for store credit only.
RULES & RESTRICTIONS
- Items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to Levi.com.
- Items purchased at Levi.com may not be returned to a department store. Returns may only be made to a Levi's® Retail Store or Levi's® Outlet Store location.
- You must include the return portion of the original packing slip. Make sure that you save copies for your records.
- Shipping and handling costs and other additional charges are non-refundable unless something is incorrect with your order.
- Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location.