We hope you love your Levi’s® purchase. If you’re not completely satisfied, you can return your item within 60 days of purchase.
We are accepting returns and exchanges in our re-opened stores for purchases made either on Levi.com or in-store. Our return and exchange policy will be extended to accommodate any store hours. All returned items will be quarantined for 72 hours. Returns older than 60 days will be allowed up to 60 days after a store’s re-opening date.
For Pickup In-Store Order returns, please see: Can I return or exchange a Pickup In-Store order?
Same-Day Delivery orders are eligible for both online and in-store returns and exchanges. In-store returns and exchanges will only be accepted at our stores currently open to the public.
Where to return Levi’s® items
Levi's® Retail/Outlet Store
Levi's® Retail/Outlet Store purchase
Department Store purchase
- $7.50 processing fee for mailed returns.
- All refunds made in the original form of payment. In-store returns made without a receipt are eligible for store credit only.
- Custom items (including Future Finish items), and final sale items are not eligible for return.
- Shipping and handling fees, gift wrap charges and donations are non-refundable.
- Items purchased online using PayPal or Apple Pay can be mailed to levi.com for a refund or returned to a Levi's® Retail or Outlet Store for store credit.
- International customers who purchased from US online are responsible for all shipping costs to return.