Start Your Return
There are two easy ways to make your Levi.com return:
- Return by Prepaid Shipping Label: Use the prepaid FedEx shipping label included with your order to ship your return, or print a new prepaid label by visiting our Returns Center. Enter your order number and email to begin and follow the step-by-step instructions. You do not need to have an account or login to use the Returns Center.
Place your items plus your packing slip in the original reusable shipping bag or box (or packaging of your choice), affix the prepaid return label to the outside of the package, and drop off the package at any FedEx location. You will be notified once your return package is in transit as well as once your refund has been processed. Note that the use of a prepaid label will deduct $7.50 from your refund.
- Return to any Levi's® Retail Store or Levi's® Outlet Store: Bring the item(s) you wish to return along with your original packing slip, shipping confirmation email, or online purchase receipt to any Levi's® Retail Store or Levi's® Outlet Store. You can also print a new packing slip by visiting our Returns Center and selecting the in-store return option. Refunds will be issued in the original form of payment. Items returned without a receipt are eligible for store credit only. Find a Levi's® Retail Store near you.
Additional return policy details:
- Items purchased on Levi.com can be returned by mail to Levi.com or to a Levi's® Retail Store or Levi's® Outlet Store and cannot be returned to a department store.
- Items purchased at a Levi's® Retail Store or a Levi's® Outlet Store can be returned to a Levi's® Retail Store or a Levi's® Outlet Store and cannot be returned by mail to Levi.com.
- Items purchased at a department store can be returned to the department store and cannot be returned by mail to Levi.com or to a Levi's® Retail Store or Levi's® Outlet Store.
- All refunds will be made in the original form of payment.
- Shipping and handling costs and gift wrap charges are non-refundable.
- Customized products are not returnable.