The return and exchange policy will be extended to accommodate any store closure time. If you need to return or exchange an item purchased from one of our stores or from Levi.com, we assure you that we will take care of you once our stores have reopened. We appreciate your patience.
We are currently experiencing delays with returns processing. Please expect up to 15 days for your refund to be posted to your account in the original method of payment. We’re grateful for your patience.
RETURNS BY MAIL
For fastest service: Items purchased on Levi.com can be returned by mail using the return label included in your package. If you need to reprint the return lablel, visit our Returns & Exchanges Center, enter your order number and email address, select the item for return, then print a prepaid shipping label and packing slip. Place the packing slip in the package and affix the shipping label to the outside of the package. Drop off your return with FedEx or at a participating Walgreens.
- Returns cannot be canceled once they have been dropped off with FedEx.
- A $7.50 fee will be deducted from your refund when you use the provided FedEx shipping label. (We recommend keeping a copy of the tracking number associated with the shipping label.) The $7.50 fee will not be charged if:
- the item you received was not the item you ordered
- the item you received was defective
- you choose an alternate carrier, in which case you are responsible for return shipping costs
- you ship your item for return in the same package as an item you send back to us for exchange
- Your refund will be processed in the original form of payment within 15 business days. You can visit My Account to check the status of your refund.
If you need to return or exchange item(s) purchased from Levi.com, we assure you that we will take care of you once our stores have reopened. The return and exchange policy will be extended to accommodate any store closure time. We appreciate your patience.
- Custom items (e.g., Future Finish) are not eligible for return.
- Returns without a receipt are eligible for store credit only.
- Shipping and handling fees, gift wrap charges and donations are non-refundable.
- Items purchased online using PayPal or Apple Pay can be mailed to Levi.com for a refund.
- International customers who purchased from US online are responsible for all shipping costs to return.
- US online purchases must be returned to Levi's® US. Canada online store purchases must be returned to Levi's® Canada. APO customers are responsible for return shipping costs.