The return and exchange policy will be extended to accommodate any store closure time. If you need to return or exchange an item purchased from one of our stores or purchased from Levi.com, we assure you that we will take care of you once our stores have reopened. We’re grateful for your patience.
We hope you love your new Levi Strauss & Co. purchase. If you’re not completely satisfied, you can exchange your unworn and unwashed item within 60 days for a different size. For a new style or color, return the item and place a new order. If it’s out of stock, return the item for a full refund. Exchanges for Levi.com orders are free by mail (print a new prepaid shipping label). Address changes cannot be made on exchange orders. Items may only be exchanged by mail once. Exchange orders may be returned within 60 days.
Exchange items are not eligible for additional price adjustments, promotions or gift wrap. Customized and final sale items cannot be exchanged. New items cannot be added to exchange orders.