The return and exchange policy will be extended to accommodate any store closure time. If you need to return or exchange an item purchased from one of our stores or purchased from Levi.com, we assure you that we will take care of you once our stores have reopened.
We are currently experiencing delays with returns and exchange processing. Please allow 15-20 days for your refund to be posted to your account in the original method of payment. We’re grateful for your patience.
Exchange by Mail
- Start your free exchange here. The easiest way to exchange is to print a new prepaid shipping label. Do not use the label in your original package.
- Enter your order number and email, then follow the instructions. Put the new packing slip in the package and attach the shipping label.
- Send the package via FedEx within 14 days of your exchange request.
Please allow 3-5 business days for delivery. If your original item(s) are not shipped back to us within 14 days of your exchange request, your exchange order will be canceled.
See additional Exchange Policy details here .