Exchange by Mail
- Start your free exchange here. The easiest way to exchange is to print a new prepaid shipping label. Do not use the label in your original package.
- Enter your order number and email, then follow the instructions. Put the new packing slip in the package and attach the shipping label.
- Send the package via FedEx within 14 days of your exchange request.
Please allow 3-5 business days for delivery. If your original item(s) are not shipped back to us within 14 days of your exchange request, your exchange order will be canceled.
- Use “FIND A STORE” at Levi.com for the nearest store location and item availability. Prices and availability may differ by store.
- Bring the item(s), along with the original packing slip and shipping confirmation email or online receipt, to the store.
Items without a receipt are still eligible for store credit, or you can exchange for another item at the same price.
See additional Exchange Policy details here .