RETURNS BY MAIL
We are currently experiencing delays with returns and exchange processing. Please allow 15-20 days for your refund to be posted to your account in the original method of payment. We’re grateful for your patience.
Yes, if you are not completely happy with your item(s) purchased at Levi.com, you may return any eligible item(s) for a full refund. Use our portal to print a return shipping label or use the one included in your original package. A $7.50 fee will be deducted from your refund. Start Your Return
EXCHANGES BY MAIL
Yes, you may exchange eligible item(s) purchased on Levi.com for a different size for free using our online portal. Start Your Exchange If you have questions on exchanging or returning an existing purchase, you can find more details on our FAQ page.
If you need to return or exchange an item purchased from one of our stores or purchased from Levi.com, we assure you that we will take care of you once our stores have reopened. The return and exchange policy will be extended to accommodate any store closure time. We appreciate your patience.
We still accept returns and exchanges in stores that have re-opened. All returned items will be quarantined for 72 hours. Returns older than 60 days will be allowed up to 60 days after your store’s re-opening date.